Client name:

Client Profile:

Timeframe:

Employees:

Technologies and Tools:

Consultancy company, specialized in the design of business processes

Process consultancy, IT development/maintenance/operations

02.2017-ongoing

2

IBM Mainframe z/OS (JCL- Job Control Language)

Remedy Tickets (IPM –Incident Problem Management Tool)

HP Application Lifecycle Management: Defect Management Tool

DbVisualizer (SQL)

Requirements/Challenges

The software used by one of the largest insurance companies to make insurance policies is running on Mainframe z/OS from IBM.

  • Coordination for test environment
  • Hotline for production environment
  • Monitoring the policies jobs
  • Monitoring the groups inbox to offer support for the incoming requirements
  • The team is build up of 2 NTT Data members

Performance by NTT DATA Romania

  • Resolving tickets respecting the SLA’s
  • Restarting jobs on request
  • Update on the client’s ABS Business Day Wiki intranet page with useful information for other ABS departments
  • on Saturday Planning Business Day for testing
  • Create a Defect when a job is abandoned (interrupted) and not processed for more than 2 hours
  • Controlling the % of CPU( MIPS) usage

Client Benefits

The responsible persons are very quickly informed about any abnormal job abend (process interruption) and they can take action to remediate the problem.

New software version is ready for release in due time.