Client name:

Client Profile:

Timeframe:

Employees:

Technologies and Tools:

German automobile manufacturer

Innovation driven automobile manufacturer with focus on digitalisation

01.10.2014-ongoing

13

Linux, Oracle SQL, Windows, PostgresSQL, Apache, Glassfish, SAP, Java, PL\SQL, MySQL

Requirements/Challenges

  • Responsibility for the performance of the 2nd and 3rd Level Support for production-critical systems
  • 24/7 support for system operation in the fields of Logistics, Production Control and Shop Floor
  • Ensuring the system availability and avoidance of production downtimes because of a sudden temporary monetary impact upon the customers business result
  • Current status of the systems:
    • 18 Logistics systems (SAP /
      non-SAP)
    • 47 Production Control Systems
      (non-SAP)
    • 41 Shop Floor Systems (non-SAP)

Performance by NTT DATA Romania

  • Responsibility for the operational and maintenance scopes
  • Provision of 24/7 on-call service in the environments of Logistics, Production Control and Shop Floor
  • Support in the operation and maintenance through established PIC process according to ITIL_V3 and use of tools such as OPTIS
  • Service provision with NTT DATA nearshore input of up to 70%
  • Current resource peaks:
    • 3 Onsite Management-
      Resources (NTTD)
    • 2 Onsite Transition Manager
      (NTTD)
    • 4 Onsite Maintenance resources
    • 52 Nearshore Resources (NTT DATA Romania)

Client Benefits

  • Planning security through long-term partnership
  • Cost reduction by means of fixed prices throughout the duration; variable remuneration model for maintenance
  • Acceptance of the services by NTT DATA in a highly conscious manner, in order to safeguard the existing criticality
  • Clear Service Level Agreements
  • Use of synergy effects within the teams and other customer clusters
  • Established shoring model based on business competence, as well as German and English language skills