Client name:
Client Profile:
Timeframe:
Employees:
Technologies and Tools:
German automobile manufacturer
Innovation driven automobile manufacturer with focus on digitalisation
01.10.2014-ongoing
13
Linux, Oracle SQL, Windows, PostgresSQL, Apache, Glassfish, SAP, Java, PL\SQL, MySQL
Requirements/Challenges
- Responsibility for the performance of the 2nd and 3rd Level Support for production-critical systems
- 24/7 support for system operation in the fields of Logistics, Production Control and Shop Floor
- Ensuring the system availability and avoidance of production downtimes because of a sudden temporary monetary impact upon the customers business result
- Current status of the systems:
- 18 Logistics systems (SAP /
non-SAP) - 47 Production Control Systems
(non-SAP) - 41 Shop Floor Systems (non-SAP)
- 18 Logistics systems (SAP /
Performance by NTT DATA Romania
- Responsibility for the operational and maintenance scopes
- Provision of 24/7 on-call service in the environments of Logistics, Production Control and Shop Floor
- Support in the operation and maintenance through established PIC process according to ITIL_V3 and use of tools such as OPTIS
- Service provision with NTT DATA nearshore input of up to 70%
- Current resource peaks:
- 3 Onsite Management-
Resources (NTTD) - 2 Onsite Transition Manager
(NTTD) - 4 Onsite Maintenance resources
- 52 Nearshore Resources (NTT DATA Romania)
- 3 Onsite Management-
Client Benefits
- Planning security through long-term partnership
- Cost reduction by means of fixed prices throughout the duration; variable remuneration model for maintenance
- Acceptance of the services by NTT DATA in a highly conscious manner, in order to safeguard the existing criticality
- Clear Service Level Agreements
- Use of synergy effects within the teams and other customer clusters
- Established shoring model based on business competence, as well as German and English language skills