Client name:

i/Con Unternehmensberatung GmbH

Client profile:

SAP HCM and SuccessFactors consulting company

Timeframe:

January 2016 – ongoing

Technologies and Tools:

SAP SuccessFactors Performance & Goals

Challenges/Requirements

The client is offering full range of HR and IT consulting services relating to the SAP Human Capital Management environment. They specialize both on SAP HCM on  premise solution and on SAP Successfactors solution offering to its customers services from implementation to support and training.

For the end customer Fujitsu NTT DATA Romania is offering since 2010 SAP HCM 1st and 2 nd level support services. Since 2015 there was an additional requirement to support not only in SAP HCM on premise and Fujistu portal but also to support end users in Performance&Goals module of SAP SuccessFactors. As the existing NTT DATA Romania has knowledge in this area, the team took over these additional tasks.

Performance by NTT DATA Romania

  • Support services for Performance&Goals, LogIn issues
  • Transfer Forms, Routing and Map modifications, Proxy management Reporting

Client Benefits

  • Support end customer with existing team
  • Expand the area of provided support
  • Good price performance ratio