Client name:

One of the largest market research companies worldwide

Client Profile:

Market research company

Timeframe:

2013 – ongoing

Technologies and Tools:

SAP: BI, CATS, ERP (FI, CO, PS, SD, MM), SRM

HP Service Manager

Challenges/Requirements:

  • Complex SAP and non-SAP environment with many individual developments
  • 2nd and 3rd Level Support for SAP users from Europe, the USA and Asia
  • Complex interface landscape
  • Inconsistent degree of maturity of the service processes
  • Go Live of other SAP Systems in Europe, Asia and the USA, with a corresponding increase in requirements

Performance by NTT DATA Romania

  • Service Desk / Dispatching and User Support
  • SAP Incident & Problem Management for the SAP applications BI, CATS, FI, CO, PS, SD, MM and SRM with users in Europe, USA and Asia
  • Application Optimization und Enhancement: Change Requests and Continuous Improvement
  • Service Management with further development of the service processes

Client Benefits

  • ITIL and SLA compliant SAP application support at a favorable price/performance ratio
  • High communication and solution quality, thanks to the use of experienced SAP consultants
  • Adaptation to the variously developed service processes and further development
  • Flexible expansion of the range of services to support additional countries and to interfaces to non-SAP applications