One of the largest market research companies worldwide

Challenges/Requirements:

• Complex SAP and non-SAP environment with many individual developments
• 2nd and 3rd Level Support for SAP users from Europe, the USA and Asia
• Complex interface landscape
• Inconsistent degree of maturity of the service processes
• Go Live of other SAP Systems in Europe, Asia and the USA, with a corresponding increase in requirements

Performance by NTT DATA Romania

• Service Desk / Dispatching and User Support
• SAP Incident & Problem Management for the SAP applications BI, CATS, FI, CO, PS, SD, MM and SRM with users in Europe, USA and Asia
• Application Optimization und Enhancement: Change Requests and Continuous Improvement
• Service Management with further development of the service processes

Client Benefits

• ITIL and SLA compliant SAP application support at a favorable price/performance ratio
• High communication and solution quality, thanks to the use of experienced SAP consultants
• Adaptation to the variously developed service processes and further development
• Flexible expansion of the range of services to support additional countries and to interfaces to non-SAP applications