Client name:
One of the largest market research companies worldwide
Client Profile:
Market research company
Timeframe:
2013 – ongoing
Technologies and Tools:
SAP: BI, CATS, ERP (FI, CO, PS, SD, MM), SRM
HP Service Manager
Challenges/Requirements:
- Complex SAP and non-SAP environment with many individual developments
- 2nd and 3rd Level Support for SAP users from Europe, the USA and Asia
- Complex interface landscape
- Inconsistent degree of maturity of the service processes
- Go Live of other SAP Systems in Europe, Asia and the USA, with a corresponding increase in requirements
Performance by NTT DATA Romania
- Service Desk / Dispatching and User Support
- SAP Incident & Problem Management for the SAP applications BI, CATS, FI, CO, PS, SD, MM and SRM with users in Europe, USA and Asia
- Application Optimization und Enhancement: Change Requests and Continuous Improvement
- Service Management with further development of the service processes
Client Benefits
- ITIL and SLA compliant SAP application support at a favorable price/performance ratio
- High communication and solution quality, thanks to the use of experienced SAP consultants
- Adaptation to the variously developed service processes and further development
- Flexible expansion of the range of services to support additional countries and to interfaces to non-SAP applications