Client name:
Client Profile:
Timeframe:
Employees:
Technologies and Tools:
One of the leading knowledge, information and service providers in the fields of law, economics and taxation
Provider of specialized information and digital solutions
March 2012 – December 2014
2
Helpline, Office 2007, 2010, Teamviewer
Requirements/Challenges
1st, 2nd, 3rd Level Support for multiple applications of the client, desktop and web applications used in lawyer and notary offices.
- 1 customer project leader, 1 NTT DATA Romania project responsible
- Service hours: 08.00 – 18.00 CET
- Communication: Telephone, email, fax
- Status reports: weekly jour fix followed by meeting protocols
Performance by NTT DATA Romania
Support for several applications of the client. This inculdes:
- Checking for updates and installing them
- Online trainings
- Telephone service and customer service
- Troubleshooting
Client Benefits
- Each problem is treated and solved without waiting times
- Support service is available when end-users need assistance, and they are professionally guided to get the desired result