Client name:

Client Profile:

Timeframe:

Employees:

Technologies and Tools:

One of the leading knowledge, information and service providers in the fields of law, economics and taxation

Provider of specialized information and digital solutions

March 2012 – December 2014

2

Helpline, Office 2007, 2010, Teamviewer

Requirements/Challenges

1st, 2nd, 3rd Level Support for multiple applications of the client, desktop and web applications used in lawyer and notary offices.

  • 1 customer project leader, 1 NTT DATA Romania project responsible
  • Service hours: 08.00 – 18.00 CET
  • Communication: Telephone, email, fax
  • Status reports: weekly jour fix followed by meeting protocols

Performance by NTT DATA Romania

Support for several applications of the client. This inculdes:

  • Checking for updates and installing them
  • Online trainings
  • Telephone service and customer service
  • Troubleshooting

Client Benefits

  • Each problem is treated and solved without waiting times
  • Support service is available when end-users need assistance, and they are professionally guided to get the desired result