Client name:

Client Profile:

Timeframe:

Employees:

Technologies and Tools:

Provider of an HR system

Personnel management software, as well as services for the public service

2007-ongoing

5

Jira, Confluence, self developed tool

Requirements/Challenges

  • Content and technical implementation of public service rates TVöD, within the payroll software product
  • Permanent adjustment of all data to the latest legal and tariff regulations
  • Implementing a system that is ready for productive operation immediately, in order to serve the customers in the public area

Performance by NTT DATA Romania

Customer Support on all issues concerning public service rates (TVöD).

  • Implementation and modification of TVöD: Configuration of central control files (standards and particularities of the federal regions, states, municipalities, as well as of churches, social institutions and the health sector) in the federal model house
  • Acceptance test of annual increases
  • Analysis of legal changes
  • Preparation of technical specifications
  • Alignment with customers and expert users
  • Direct solving of customer problems regarding the implemented TVöD
  • Analysis, resolution and retest of notifications
  • Corrections

Client Benefits

  • Customer support in German language
  • Conquered know-how through long-term cooperation
  • Training of new colleagues and subject area support
  • Maintenance of end customers TVöD information