Client Name:

Realtech Software Products

Client Profile:

IT and Enterprise Service Management solution provider

Challenges/Requirements

Realtech offers to its customers .Net and ABAP based applications in the area of Entersprise Service Management. These are applications for monitoring of IT infrastructure.

The products from theGuard Suite are Business Service Manager and Service Desk. These applications monitor all the central IT services and infrastructure and provide Service Operations Management according to ITIL for Incident-, Problem-, Change- and Configuration Management.
In addition to these, Realtech is offering the SmartChange product family, which are ABAP based applications for instance the Transportation Manager and Synchronization Manager.

Performance by NTT DATA Romania

  • Development, maintenance and support for the theGuard applications, both on server side (Event Server, Control Center Server usw.) and on frontend side (Control Center Client, Process Admin); Support for new releases of the applications
  • Maintenance and Support for the SmartChange applications:
    Transportation Manager (Analysis for critical objects, collisions, approvals)
    Synchronisation Manager (Risk minimization by object reconciliation between different systems)
  • These 2 applications will be ported on the new SAP platform; Also interfaces to 3rd party applications like Jira or other ITSM products will be developed with the NTT DATA RO support
  • The NTT DATA RO Team is involved in the landscape design for porting the applications to the HANA platform
  • Development of new features

Client Benefits

  • Long-term collaboration: Solid knowledge of NTTDATA RO’s team of the Realtech applications
  • Whole responsibility for maintenance of certain Realtech applications
  • Taking over 1st and 2nd Level support both in SAP and non-SAP applications area
  • High scalability for resources both in .NET development and ABAP development and support area
  • Taking over the complete onboarding of new team members