Manage, monitor and optimize your SAP solutions and business processes

We support IT companies or customer employees in the identification and elimination of application-related malfunctions, as well as in case of questions and problems regarding the operation

Our SAP support portfolio includes SAP Application Management Services and technical SAP services.

Our SAP AMS service offer is provided both in the context of the classic SAP Business Suite ECC, as well as for the latest SAP solutions SAP S/4HANA, or in the Cloud SAP Applications, such as SAP SuccessFactors.

A particular emphasis is laid on the logistic sector, where we have been successfully operating with renowned customers in the automotive and manufacturing industries for several years.

The elimination of malfunctions, as well as the processing of service requests, is carried out by adhering to already defined Service Level Agreements. In addition to the fastest possible Incident Management (by providing a solution or workaround), sustainable solutions (Problem Management) are being are being developed. Furthermore, efficient and cost-effective implementations of verified and released RfCs, with a minimum risk for the productive environment (Change Management) are being executed.

Through our dedicated and qualified support teams (consultants and developers), we provide the highest quality for your projects. Our modern infrastructure and communication tools allow us to use the teams remotely in your projects.

Benefits

Excellent communication in German and English or other country languages

High-level processes and security, thanks to ITIL certification

Expertise and solutions for optimal operation of your SAP applications

Short reaction and resolution time due to 24 × 7 services

Strictly adhered SLAs for high productivity in your company

Reduction of costs: containment of costs and focus on the core business

Increased quality through standardized processes and accreditations

Use of technological innovations to increase business performance and maximize the benefits for the company

SAP AMS business activities

SAP Help Desk and SAP 1st Support

  • Analysis and resolution of simple incidents and service requests
  • Recording of messages
  • User Support
  • Dispatching and Monitoring of inquiries
  • Monitoring of Jobs and ldocs
  • Monitoring the interfaces with other systems

SAP 2nd Level Support

  • Analysis and resolution of complex incidents, service requests and problem tickets
  • Test management
  • Transport Management
  • Change Management
  • Root Cause Analysis
  • Problem Management
  • Update of the process documentation
  • Support for migrations and downtimes

SAP 3rd Level Support

  • Analysis and resolution of very complex incidents, service requests and problem tickets
  • Test Management
  • Transport Management
  • Change Management
  • Root Cause Analysis
  • Problem Management
  • Bugfix/CR’s
  • Creation and Implementation of OSS Notes
  • Support for migrations and downtimes

Project References