SAP Support Services

Ready to Help You 24 x 7

Long-term Expertise

For more than 17 years NTT DATA Romania provides ITIL compliant outsourcing support services for German software companies. With a fully developed infrastructure, NTT DATA Romania processes monthly an average of 15,000 tickets, often as a 24/7 service. Our main service languages are English and German.

NTT DATA Romania supports SAP software companies, SAP hosting companies, SAP services partners and SAP itself with support services using the SAP Solution Manager. Our SAP support range of services includes SAP application management services and technical operational services. Our support range of services includes:

SAP Application Management Services

With our application and user support, we help SAP companies or customer employees with general questions and issues related to the operation of SAP systems and applications, as well as with the identification and troubleshooting of application errors that occur during operating

Fast response and a complete problem solution are our priority. Our service desk provides transparency and efficient processing of your requests, with communication mainly in German and English.

We provide professional and technical support in connection with SAP core applications such as SAP FI, SAP CO, SAP MM, SAP SD, SAP CRM, SAP PP, SAP PI, SAP WM, SAP eWM, SAP TM, SAP IDM, SAP HCM, SAP PLM, SAP SCM, SAP SRM, SAP Mobile.

A particular focus is the logistics area, where we have been successful in collaborating with our renowned customers in the automotive and manufacturing industries for several years.

SAP AMS Services

We offer the following services:

  • SAP Help Desk and SAP 1st Level Support
  • Problem analysis and solution
  • Acquisition of messages
  • Dispatching and monitoring of requests by structured note search
  • SAP 2nd Level Support
  • Problem analysis and solution
  • Test management
  • Maintenance of process documentation
  • Support of Change Management
  • SAP 3rd Level Support
  • Problem analysis and solution
  • Root-cause Analysis
  • Bug fixing/CR’s

 SAP Operational Services

To ensure a successful operational service, our experienced SAP ABAP and SAP BASIS experts join you in

  • SAP installation
  • SAP system and database administration
  • System and interface monitoring
  • User administration and security
  • Transport and correction system
  • SAP upgrades and migration
  • Data security and data protection
  • System management tuning
  • User management
  • OSS management
  • Batch management

Your Benefits

Why partner with NTT DATA Romania:

  • Excellent communication in English, German and other languages
  • High-level processes and security, thanks to ITIL certification
  • Expert knowledge and solutions for optimal operation of your SAP applications
  • Short response and resolution times by 24×7 services
  • Strictly held SLA’s for high productivity in your company

SAP Support Services

We would be happy to speak to you and understand your business requirements.
Feel free to get in touch with us!